Who We Are
Bark Avenue Mobile Pet Grooming, LLC – Terms & Policies
By booking an appointment with us, you acknowledge and agree to all of the following terms and conditions.
General Pet Requirements
We accept pets for grooming under the following conditions:
The pet is fit, healthy, and suitable for grooming.
We only accept new clients whose pets are 13 years old or younger, depending on breed and size.
We reserve the right to decline service if we believe a pet is not a good fit for our environment or services.
Grooming services for senior (10+ years) or infirm pets are performed at the pet owner's risk. Bark Avenue Mobile Pet Grooming, LLC is not liable for any complications that may arise during or after the groom.
Grooming may reveal pre-existing skin or health conditions. We are not responsible for these issues if they become visible during the grooming process.
All pets must be up to date on rabies and other required vaccinations, unless otherwise discussed and agreed upon in advance.
In the event of an emergency, you authorize Bark Avenue Mobile Pet Grooming, LLC to seek veterinary care at the nearest clinic, with all treatment costs being the responsibility of the pet owner.
For the safety of all clients, pets must be on a flea preventative. We do not accept pets with fleas and do not offer flea baths or flea/tick services. If fleas are found at the time of grooming, a $25 fee will be added, and the groom may be canceled or rescheduled.
All known health or behavioral issues must be disclosed before the appointment.
We reserve the right to photograph your pet for social media and marketing purposes.
Nail trimming, ear cleaning, and anal gland expression are included in the groom unless the procedure is overly stressful or unsafe for the pet or groomer.
We will never force a pet to undergo any service it is uncomfortable with.
We do not use muzzles or groom aggressive pets.
We do not offer full de-matting services. Severely matted pets (where a comb cannot pass freely through the coat) will receive a full shave-down. This may significantly alter the pet’s appearance and could expose underlying skin or health conditions, for which we are not liable. By proceeding, you release us from any liability related to matting removal.
Payment is due at the time of service. We accept cash, check, credit card, Zelle, Venmo, and Apple Pay. Returned checks incur a $35 fee. Pricing is based on breed, size, coat condition, and time required.
1. Arrival Window
We aim to arrive at the beginning of your scheduled time window. For example, for a 2–3 PM appointment, we strive to arrive closer to 2 PM.
Clients must be available during the entire arrival window. We cannot accommodate requests to come later or at a specific time within the window.
If we arrive and the pet is unavailable, or if we are asked to return at a later time, it will be considered a no-show and the full grooming fee will be charged.
We reserve the right to discontinue services or cancel future appointments due to repeated scheduling conflicts or no-shows.
2. Cancellations
Appointments must be canceled or rescheduled with at least 48 hours’ notice to avoid a fee.
Cancellations made with less than 48 hours’ notice will be charged a $100 cancellation fee.
We reserve the right to discontinue service or cancel future appointments due to repeated or late cancellations.
Exceptions may be made at our discretion in cases of inclement weather, family emergencies, or other unavoidable circumstances.
The groomer also reserves the right to cancel or reschedule any appointment. In such cases, we will do our best to offer a mutually convenient time.
3. No-Shows
A "no-show" is defined as a client not being present or unavailable during the scheduled arrival window without prior notice.
No-shows will be charged the full grooming fee to cover the loss of revenue.
We kindly ask that you call or message us if you need to cancel or reschedule.
4. Deposits
A deposit or full prepayment may be required to secure your appointment.
Deposits are non-refundable and will be applied to your grooming service.
If you cancel or reschedule your appointment, the deposit will be forfeited.
Bark Avenue Mobile Pet Grooming, LLC reserves the right to refuse service to any pet or client for any reason.
Thank you for trusting us with your pet’s care! We are committed to delivering a safe, stress-free, and compassionate grooming experience for every pet in our care.
Cancelations
By booking an appointment with us, you hereby agree and accept all of our policies.
Pets are accepted for grooming only under the following circumstances:
Service Agreement
Your Pets Well Being
Policies
Deposits
First and foremost your pets well being always comes first. We believe in a calm and soothing atmosphere; so we do our best to provide a nice low stress environment. We will never force a pet to do something it does not want to do. We do not muzzle dogs for grooming or service aggressive dogs. All known health or behavioral issues need to be discussed prior to appointments. We have the right to turn away pets that do not fit our criteria.
We love our gray faced fur babies! At this time we are only accepting new clients 10-13 years and younger depending on breed, size and current grooming schedule. Depending on the pets age and health condition, we may opt to groom your pet for comfort rather than looks. This means, we do our best to get your senior pet done quicker. We also allow all pets to sit or lay down through the groom process. Sometimes their legs and or belly may come back a touch damp because of that.
All cancelations need to be made 48 hours prior to your appointment time.
That gives us enough time to fill your appointment slot. Due to the complexities of routing, it is very difficult to put someone into your canceled appointment with out at least a 48 hour notice.
Any cancelations that are made in under 48 hours of your appointment time will be charged a $100 cancelation fee.
If we arrive to an appointment and no one is home or the pet is not available. We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.
We have the right to no longer offer our services and or cancel future appointments if ANY cancelations occur in under 48 hours of your appointment.
Senior Pets
Arrival Time
We do our best to arrive at the first part of the arrival time given. For example, if your appointment is for 2 - 3pm, we will do our best to arrive closer to 2pm. Customers need to be available during the whole arrival time frame and you can not request for us to come at a later time.
If we arrive to an appointment and no one is home or the pet is not available or are asked to come at a later time, there will be a no call/no show fee of $75
We have the right to no longer off our services or cancel all future appointments .
We are a luxury pet grooming service who operate as maintenance groomers. All of our dog grooming clients are on a re-occurring schedule of at least every 8 weeks depending on you and your pets needs. Dogs and cats requiring only a bath package do not have to be on a schedule. If we are the right fit for you and your pet after your first visit, we will go ahead and pre-book you for the year. We believe in the many health benefits of having your pet groomed regularly which is an important part of your pets life.
We have no breed restrictions but we will not accept pets whom are aggressive, have health or behavioral issues or whom are difficult for the grooming process.
We only accept new pets under the age of 13.
We may ask for a deposit or for an appointment to be paid in full in order to hold your appointment spot. Your deposit will go towards the cost of the service. If the appointment is canceled or asked to be rescheduled, the deposit is then forfeited.